Remote Services
Technical repair support in real life, over the phone, with access to OE-tools. So you can complete the job correctly and cost efficiently in your own workshop. And there are no hidden costs.
It is not just an ordinary remote service like the ones you can encounter in the market. Autocom Remote Service is an extraordinary and insanely good remote service where you get a personal contact with a brand specialist.
Note: Only available in Norway, Sweden and the UK at the moment. More markets will gain access gradually.
Expert support to complete the job in your workshop – without detours
Are you stuck in a repair or unsure how to update the car's software? Can't reach all systems or need an original tool?
Even if your diagnostic tool is great and you’re an experienced mechanic, you may still encounter questions or problems where you need brand-specific technical support. Sometimes, only an OE tool from the vehicle manufacturer can help. No problem. Autocom Remote Services will fix it.
Get support from brand-specific master technicians right on your phone – so you can finish the job with confidence in your own workshop.
Complex programming and coding
Whether you work in a vehicle repair workshop or a body shop, you may have to deal with complicated programming and coding. PassThru programming and coding can be a difficult task. Especially if your workshop deals with many different vehicle brands. That's where Remote Services comes in.
Autocom Remote Services is an easy-to-use support service that helps you get the job done right - keeping the vehicle in your workshop, while increasing profits and customer satisfaction.
Industry-leading repair support for workshops
Real-time, brand-specific remote support over the phone. Just as if they were there with you, working on the car. And there are no hidden costs! Here are some of the things you can get help with:
Brand-specific technical support
- Troubleshooting
- Tips and tricks
- Schedules, bulletins, brand-specific experience
- Service schedules, wiring diagrams
OE tool access
- Coding of a new ECU
- Updating the software
- Programming a new ECU
Included brands
These brands are included in the service. For all brands, you can get vehicle-related technical support. For car brands marked with * you can also get help with coding and programming.
Alfa Romeo
Audi*
BMW
Cadillac
Chevrolet
Chrysler
Citroën*
CUPRA*
Dodge
DS Automobiles
DACIA
FIAT
FORD*
GMC
Honda
Hyundai
IVECO
Jaguar*
JEEP
KIA
Lada
Lancia
Land Rover* (Models up to 2017. Newer models are coming soon)
Lexus
Mazda
Mercedes* (Models up to 2017. Newer models are coming soon)
Mitsubishi
MINI
Nissan
OPEL*
Peugeot*
Porsche
RAM
Renault*
Rolls-Royce
SEAT*
Škoda*
Smart
Subaru
Suzuki
Tesla* (Adapter cable is needed)
Toyota*
Vauxhall*
Volkswagen*
Volvo* (Models up to 2022. Newer models are coming soon)
You ask. We help. No hidden costs.
When you need help, you get it – directly from our brand-specific master technicians. And before anything is charged, we’ll walk you through the cost. No hidden fees. No unexpected bills. You’re always in control of what happens next.
Ticket: €20
• When you create a ticket
OE technical expert: €50
(Bulletins, service schedules, wiring diagram +€5)
• Vehicle-specific support, tips and tricks from a brand-specific technical expert
Access to OE-tool: 70€
• Connection to OE-tool
Coding and software update: 90€
• Codning of a new ECU
• Software update
Plus any software costs from the vehicle manufacturer
• Fixed software costs for Mercedes €45, Opel €60, Volvo €53
• For other brands, it is included in the cost of the software update
Example 1:
Ticket €20
Tips and trix plus a wiring diagram €55
Total €75 for the workshop
Example 2:
Ticket €20
Support and tips and trix €50
Software update €90
Total €160 for the workshop
Example 3:
Ticket €20
Support and tips and trix €50
Software update €90
Plus, a software from Volvo €53
Total €213 for the workshop
Qualified support
The brand-specific master technicians have years of experience with different car brands. This allows them to solve your most difficult problems easily and correctly.
No costs for extra hardware
You and your workshop probably already have what it takes to get access. All you need is an ICON with a valid ICON CARS licence.
Pay per use
No hidden costs. Pay for what you use only. You choose how much help you want to use.
Wide and deep coverage
The service is available for over 40 vehicle brands and you get access to original tools and information from the manufacturers.
Wide range
Handles most things on many car brands. On par with OE in terms of functions, systems, programming, coding and more.
No unnecessary administration
No dealing with different logins to OE-portals or additional licence costs.
The support takes care of it for you.
Save money
You don't have to send the car to the original workshop and can do the whole job in your workshop. After the case is closed, you get a clear cost basis so that the car owner can be invoiced.
Save time
Seamless integration into your daily work routine. While the technician at the support centre helps you, you can perform other tasks.
Remote Services is an integrated partnership with the UK company OPUS IVS. They help workshops with complex repairs and vehicle-related problems and are one of their trained brand experts are some of the most professional ones in their field.
Please contact your distributor.
It is a scalable service where the amount of help you use determines the cost.
The minimum cost is €20. After that, the cost ranges from €50 depending on the type and amount of help you need. You will be given a quote during the call and can decide whether or not to proceed. There are no hidden costs.
Once the case is closed, the cost will be deducted directly from the payment card you provided when registering.
At this moment, support is offered in English only.
That depends on how busy the support team is at the moment.
Once the case is closed, you will receive a summary proforma invoice sent to your email address. It contains the information you need to invoice the customer.
For some coding and programming, you as a mechanic and your workshop need to be SERMI certified. Find out more about SERMI online.
Terms and conditions
Here you can find all the information about our terms of use for Autocom Remote Services.
We want you to feel safe and informed when using our services. Here you can read about your rights, our obligations and how we can work together to create a safe and smooth experience.
Please take the time to review the terms and conditions.
